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General Information

Why do I need GlobeTask?
Can GlobeTask provide virtual services anywhere in the world?
Can GlobeTask really save me money?
I don’t own a business, but I could use some assistance. Can you help?
What if I have a project that needs to be done quickly?
Is my credit card and personal information safe with GlobeTask?
Can GlobeTask really buy items online or make reservations for me?
Do I have to commit to a lengthy service agreement?
Can I speak directly to someone in Customer Service?
I think I’m ready to start. How do I sign up?

Why do I need GlobeTask?
In today’s busy world, we’re all spending more time than ever juggling multiple tasks. GlobeTask’s team of professionals is here to manage your day to day, time-consuming activities so that you have more time for what you want to be doing. Go to Our Services to find out how we can help you.

Can GlobeTask provide virtual services anywhere in the world?
Our team members work around the clock. Whether you’re vacationing at a tropical resort or sitting by your desk at work, we are available to help you anytime, anywhere.

Can GlobeTask really save me money?
Absolutely, compared to hiring a local assistant, GlobeTask’s service is very affordable. Without having to pay for office space, salary, and benefits, you can have the support of our full team of highly trained assistants at a fraction of the price. With GlobeTask you are paying for 100% productivity, and by allowing GlobeTask to take care of your day-to-day tasks, you can finally reclaim your valuable time.

I don’t own a business, but I could use some assistance. Can you help?
Sure. We can help anyone who wants to reclaim their time. Whether you’re a stay at home parent, a busy employee, or a retiree with a full schedule, we can manage a wide variety of personal tasks – everything from researching preschools for the kids, to travel planning and online purchasing.

What if I have a project that needs to be done quickly?
If work needs to get done now, we’ll do it now. If work needs to be on a client’s desk first thing tomorrow morning, we’ll take care of it overnight. Because we work around the clock, we can provide you with a quicker turnaround than an in-house assistant who only works standard business hours.

Is my credit card and personal information safe with GlobeTask?
We take every effort to protect your personal information and credit card details that we hold from misuse or loss, and from unauthorized access, modifications, and disclosure. Credit card information is limited to supervisory personnel only. If an assigned task requires the use of your credit card, your Virtual Associate will carry it out to the last step at which point the shift supervisor on duty will take over, entering the credit card information.
Our security measures include:

• Passwords protected, hack-proof servers with limited access.
• Credit card information limited to supervisory staff.
• Extensive background checks and screenings for team members.
• Non-disclosure and confidentiality agreements with all of our employees.
• No external storage devices.

Do I have to commit to a lengthy service agreement?
No, you can choose from a variety of flexible plans, including a Pay As You Go plan. Also you can always upgrade or downgrade plans for upcoming calendar month. See Our Plans for more information.

How do I speak directly to someone in Customer Service?

Please feel free to call from the USA or Canada at 1877-GLOBE-TASK

If you are outside of the USA, Canada, you can either call our U.S. phone number or email GlobeTask and someone will call you back right away.

I think I’m ready to start. How do I sign up?
Click here to sign up now or call 1-877-GLOBE-TASK. We’re ready to help you reclaim your time today!

Getting Started

Am I assigned one associate to work with me?
How do I communicate with my Virtual Associate?
How does our client relationship work?
Can GlobeTask really buy items online or make a reservation for me?
My tasks are mostly business related. Can I sneak in a couple of personal tasks?
Can I let someone else use my plan?
Do you charge extra for specialized tasks?
How do you keep track of time?
How do you bill for your service?
Do you provide a trial period?

Am I assigned one associate to work with me?
Yes, you will be assigned a primary Associate based upon your personal profile. This Associate will be your main contact at GlobeTask. Once you give a task to your Associate, he or she will either complete it or delegate it to a GlobeTask team member who has the specific skills to get the job done. See the our team section for more details.

How do I communicate with my Virtual Associate?
Unlike in-office assistants, we are available by phone, fax or email 24 hours a day. Upon signing up, your Virtual Associate will give you specific contact information.

How does our Client/Associate relationship work?
We begin with a basic introduction process to your Virtual Associate. During this process we will explain how we can effectively manage your tasks. Once we begin, we utilize various forms of communications, predominately email, but also telephone, fax and mail services. Regular updates help build our professional relationship, and developing a strong, ongoing client relationship is our number one goal.

Can GlobeTask really buy items online or make a reservation for me?
Yes, your Virtual Associate has the capabilities to make online purchases and reservations for you, utilizing your credit card number on file. To minimize exposure of your credit card number, your Virtual Associate will complete the transaction up to the point where the number is required, and then will send the information to a shift supervisor who will enter the credit card information and complete the transaction.

My tasks are mostly business related. Can I sneak in a couple of personal tasks?
Your GlobeTask Associate is skilled in handling both business and personal tasks.

Do you charge extra for specialized tasks?
When you get a GlobeTask Virtual Associate, you get a team of people that are very skilled in handling a wide variety of tasks. If it is a highly specialized skill that you require that cannot be executed within our team structure, we are capable of organizing alternative resources at an additional cost. Please check with us.

Can I let someone else use my plan?
Yes, simply notify your Virtual Associate of anyone you would like to have access to your account.

How do you keep track of time?
You only pay for time spent working on your projects. We keep track of time utilizing billing software that tracks to the 1/6th of an hour (10 minute increments). You can view online a weekly update of your task time used by logging into the customer section of the site.

How do you bill for your service?
Your credit card on file will be billed on the 7th of each month.

Do you provide a trial period?
If you are still not sure that GlobeTask is right for you, give us a few trial tasks, and we will complete them free of charge. We are confident that you will be satisfied with our service. Click here to begin your free trial.

Plans

How can I determine what plan is best for me?
If I know what plan I need, can I sign up online?
Can I upgrade or downgrade plans after I sign up?
What if I’ve used up all of the hours that I’ve signed up for and need more help?
What if I am not satisfied with the service?

How can I determine what plan is best for me?
We’re happy to work with you to figure out the best plan for your specific needs. To get an idea of how many hours of work you need each month, estimate the number of hours you want us to work each week and multiply it by four and a half.

If I know what plan I need, can I sign up online?
If you are sure about the plan you want, click here to complete the online GlobeTask application. If you have questions, our customer service team is available to help.

Can I upgrade or downgrade plans after I sign up?
Certainly. You can upgrade or downgrade to any plan you want, for the next calendar month.

What if I’ve used up all of the hours that I’ve signed up for and need more help, can I purchase more hours?
Yes, just let us know, and we’ll be able to provide you with the additional help that you need. Keep in mind that extra hours purchased are billed at a slightly higher hourly rate. If this situation happens on a regular basis, you may want to consider upgrading to a plan that covers all of the hours that you require.

What if I am not satisfied with the service?
If you are not satisfied with the service for any reason and want to cancel, simply send us an email or fax. Termination or change of plan will take effect at the end of the calendar month.